Terms of Service

Last updated: March 26, 2026

These Terms of Service ("Terms") govern access to and use of the Lygo platform (the "Service") by registered users and visitors. Please read them carefully before using the Service. By using Lygo, you fully accept these Terms.

1. Definitions

• Service: the Lygo SaaS platform accessible at app.lygo.it and its related APIs, including all features described in the official documentation.
• User: any natural or legal person who accesses the Service, whether through registration or via the API.
• Workspace: the isolated environment associated with a tenant, within which the User manages their links, team members, and settings.
• Link: a shortened URL generated by the Lygo platform that redirects to a destination URL specified by the User.
• API: the REST programming interfaces exposed by Lygo for integration with external systems, accessible via API key (service account).

2. Acceptance of Terms

Accessing the Service implies full acceptance of these Terms and the Privacy Policy. If you are accepting on behalf of a legal entity, you represent that you have the authority to bind that entity. If you disagree with any of these Terms, please do not use the Service.

3. Description of the Service

Lygo is a SaaS platform for professional URL shortening management. The Service includes:

• URL shortening: generation of short links with customizable codes, with redirects handled via highly available cloud infrastructure.
• Analytics: aggregate click statistics, geographic distribution by country, temporal trends, and traffic source breakdown.
• Custom domains: ability to connect your own domain to the Workspace for generating branded links.
• REST API: programmatic access to all core features via API keys with configurable scopes.
• MCP integration: support for the Model Context Protocol for integration with AI agents and automation tools.
• Bulk import: mass upload of links via XLSX files with asynchronous progress monitoring.

4. Registration and Account

To use the Service, you must create an account by providing a valid email address and a secure password. The User agrees to:

• Provide truthful, accurate, and up-to-date information at registration.
• Keep their login credentials and generated API keys confidential.
• Immediately notify Lygo of any unauthorized access to their account via support@lygo.it.
• Not share login credentials with unauthorized third parties.

Lygo is not responsible for damages resulting from the User's failure to comply with these obligations.

5. Plans and Billing

Lygo offers the following subscription plans:

• Starter (free): access to basic features with monthly limits on the number of links and tracked clicks. No credit card required.
• Pro: extended limits, custom domain access, advanced analytics, and API access. Billed monthly or annually in advance.
• Business: very high or unlimited limits, guaranteed availability SLA, priority support, enterprise features, and advanced multi-tenant management.

Up-to-date pricing is available on the dedicated page on the website. Payments are processed through a PCI-DSS certified provider. Subscriptions renew automatically unless cancelled before the renewal date. No refunds are provided for partial periods, unless otherwise indicated.

6. Acceptable Use

The User agrees not to use the Service to:

• Distribute malware, ransomware, spyware, or any other malicious software.
• Conduct phishing, spoofing, or any activity intended to deceive third parties.
• Publish, distribute, or link to illegal, obscene, defamatory content, or content that violates third-party rights.
• Send spam or unsolicited commercial communications via links generated with the Service.
• Make excessive API requests that exceed established rate limits, or attempt to compromise infrastructure stability.
• Circumvent the platform's authentication or security mechanisms.
• Create links that redirect to content that violates applicable laws in any jurisdiction.

Lygo reserves the right to monitor generated links and to remove those that violate these rules, without prior notice.

7. Intellectual Property

The Lygo Service, including its software, trademarks, design, documentation, and APIs, is the exclusive property of Lygo and is protected by applicable intellectual property laws. The User receives a limited, non-exclusive, non-transferable, and revocable license to use the Service in accordance with these Terms.

Content linked through shortened links remains the exclusive property of the User or the respective rights holders. Lygo claims no rights over destination content.

8. Limitation of Liability

The Service is provided "as is" and "as available," without warranties of any kind, express or implied. Lygo does not guarantee that the Service will be error-free, uninterrupted, or that it will meet the User's specific expectations, except as provided in the Business plan SLA.

To the maximum extent permitted by applicable law, Lygo shall not be liable for indirect, incidental, or consequential damages, loss of profits, or data loss arising from the use or inability to use the Service.

9. Suspension and Termination

Lygo reserves the right to suspend or terminate access to the Service, with or without notice, in the following cases:

• Violation of these Terms or applicable law.
• Failure to pay for paid subscriptions after the grace period.
• Use of the Service in a manner that causes harm to Lygo, other users, or third parties.

The User may delete their account at any time through the Workspace settings. Upon deletion, data will be removed in accordance with the Privacy Policy.

10. Changes to Terms

Lygo reserves the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification with at least 14 days' prior notice. Continued use of the Service after the changes take effect constitutes acceptance of the new Terms.

11. Governing Law and Jurisdiction

These Terms are governed by Italian law. For any dispute arising from these Terms or the use of the Service, the parties agree that the exclusive jurisdiction shall be Rome (RM), unless otherwise provided by consumer protection law.

12. Contact

For any questions regarding these Terms, contact us at:

• Email: legal@lygo.it
• Mailing address: Lygo — Legal, Via Placeholder 1, 00100 Rome (RM), Italy